The System Safety Group and Safer Healthcare, LLC



Nesin, N., Houck, S., Brown, J., & Burger, C. (2023). The Time Is Now: The Case for Transforming Primary Care. The Journal of Ambulatory Care Management, 46(2), 97-102.

The Time Is Now: The Case for Transforming Primary Care | Request PDF (

West, R. L., Margo, J., Brown, J., Dowley, A., & Haas, S. (2022). Convergence of Service Providers and Managers’ Perspectives on Strengths, Gaps, and Priorities for Rural Health System Redesign: A Whole-Systems Qualitative Study in Washington County, Maine. Journal of Primary Care & Community Health, 13, 21501319221102041.

Brown, J., Papautsky, E.L., Patterson, E.S. (2021) Integrated Primary Care in Rural America Is Urgently Needed, Psychology Today. 

Patankar, M. S., & Brown, J. P. (2019). Adapting systems thinking and safety reporting in high-consequence industries to healthcare. In Seminars in perinatology. WB Saunders.

Academic Medicine: Uhlig, P., Doll, J.D., Brandon, K., Goodman, C., Medado-Ramirez, J., Barnes, M.A., Dolansky, M.A., Ratcliffe, T.A., Kornsawad, K., Raboin, E., Hitzeman, M., Brown, J. & Hall, L. (2018). Interprofessional practice and education in clinical learning environments: Frontline perspectives. An invited commentary.

Patient Safety and Quality in Healthcare: Charles Burger, MD; Paula Eaton; Kalie Hess, MPH; Ashley Mills, MHA; Maureen O’Connor, MA; Darcy Shargo, MFA; Caroline Zimmerman, MPP; Sky Vargas, MBA; and Jeff Brown, MEd (2017).  A System-based Approach to Safety in Ambulatory Care and beyond.

Military Medicine: Nemeth, C., Crandall, B., Brown, J. & Fallon, C. (2014). The mixed blessings of smart infusion devices and Healthcare IT. Society of Federal Health Professionals (AMSUS). 179(8):4-10

Hospital Pharmacy. A Sociotechnical Model for Pharmacy, Classen D. and Brown, J. (2013). 48, 1–5.

Nursing Management: Kosnik, L., Brown, J., and Maund, T. (2007). Learning from the Aviation Industry. Crew Resource Management Brings Collaborative Communication to Healthcare.

Annals of Thoracic Surgery:  Thor Sundt, III, Jeffrey Brown, and Paul Uhlig (2005). Focus on Patient Safety: Good News for the Practicing Surgeon. 79:11-15. 

A comparative review of safety cultures. Federal Aviation Administration Technical Report, 
FAA Research Grant #5-G-009 (2005). Patankar, M. S., Bigda-Peyton, T., Sabin, E., Brown, J., & Kelly, T.

Journal of Health Care Risk Management: Brown, J. (2004). Structuring Communication for Team-based Error Management, Volume 24 (4)

Joint Commission Journal on Quality and Safety: Brown, J. (2004). Closing the Communication Loop: Using Readback/Hearback to Support Patient Safety, Volume 30, Number 8.

Journal of Health Care Risk Management: Brown, J. (2004). Achieving High Reliability: Other Industries 
can help health care's safety transformation. Volume 24 (2). Journal of the American Society for Healthcare Risk Management.

Joint Commission Journal on Quality and Safety: Paul Uhlig, Jeffrey Brown, Anne Nason, Addie Camelio, and Elise Kendall (2002).  The Collaborative Rounds Model. Article in the December 2002 section on John M. Eisenberg Patient Safety Award Recipients.

Journal of Innovative Management: Martin D. Merry and Jeffrey P. Brown. Winter 2001/2002From a Culture of Safety To a Culture of Excellence:  Quality Science, Human Factors, and the Future of Healthcare Quality. 7 (2), 29-46.

Patient Safety Beat: Five health care experts look to the future of patient safety.  
Newsletter of the Betsy Lehman Center for Patient Safety (2018).

Ph 603-674-0687 USA

Chapter 07: Support for ICU Clinician Cognitive Work Through Cognitive Systems Engineering. Nemeth, C., Anders, S., Brown, J., Grome, A. and Crandall, B. Cognitive Systems Engineering in Health Care. Bisantz, A. M., Burns, C. M., & Fairbanks, R. J. (Eds.). (2015) CRC Press.

Chapter 08: Aviation Contexts and Evidence, Information, and Knowledge Innovation: Reliability, Teamwork, and Sensemaking. Brown, J. Thompson, S., Zipperer, L.  Patient Safety: Evidence, Information, and Knowledge Transfer. Zipperer L, ed. London, UK: Gower Publishing; 2014. ISBN: 9781409438571.

Chapter 10, Using Technology to Enhance Safety. The Essential Guide for Patient Safety Officers, Second Edition. , Brown J., Tonkel, J., Classen, D. (2013) Joint Commission Resources. Oakbrook Terrace, Illinois.​

Safety Culture: Building and Sustaining Cultural Change in Aviation and Healthcare Patankar, M., Brown, J., Bigda-Peyton, T., and Sabin, E. (2012). Human Factors Group, Ashgate Publishing, Farnham, England.

Complications in cardiothoracic surgery: avoidance and treatmentPreventing complications: New frontiers of safety science in cardiothoracic surgery. Uhlig, P., Berry, B., Hendrick, A., Raboin, E., Brown, J., Erskin, J., & Raemer, D. (2010).In A. G. Little & W. H. Merrill (Eds) Blackwell Synergy Press.

Chapter 10, Collaborative Cross-Checking. Brown, J. (2008). Improving healthcare team communication: building on lessons from aviation and aerospace. Ashgate Publishing, Ltd..​Nemeth, C. P. (Ed.).

Safety Ethics: Cases from Aviation, Healthcare, and Occupational and Environmental Health, Patankar, M., Brown, J., Treadwell, M. (2005) Human Factors Group, Routledge Publishing.